Prescriptions

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Repeat Prescriptions

Repeat prescription items need to be ordered every month, they will not be issued automatically.

Medications on your repeat prescription list can be ordered using:

To minimise the chance of medication errors we do not accept medication requests over the phone.

If submitting a request on paper please use block capitals and include your name, date of birth and address.

The turnaround time for issuing routine prescriptions is 2 working days.

Prescriptions will be sent electronically to your designated chemist once they have been issued.

Requests made earlier than 7 days before they are due will not be accepted. If you are ordering early for a valid reason, such as a holiday or lost prescription please specify this on your request.

Acute Prescriptions

Acute prescriptions are medications which are not on your repeat prescription list. These may be medications you have just been started on or do not have very often.

When requesting an acute medication please ensure you include the reason you require the medication/what you will be using it for. This information helps our doctors process the request more efficiently.

Acute medications can be ordered using:

  • SystemOnline
  • NHS app
  • Online form via our website
  • Written clearly on paper handed in to reception or posted through our letterbox
  • Via out acute prescriptions form available from the reception desk

The turnaround time for issuing acute prescriptions is 2 working days.

If submitting a request on paper please use block capitals and include your name, date of birth and address.

Please be aware that the doctor may need to speak to you or ask you to book a review appointment prior to issuing your acute medication.

Urgent Prescriptions

Due to the high volume of prescription requests that come into the surgery on a daily basis, we will only be able to process same day Due to the high volume of prescription requests we receive daily we will only be able to issue the following medications on an urgent/same day basis.

  • Insulin
  • COPD/asthma medication
  • Epilepsy medication
  • Steroids
  • Parkinsons medication
  • Epipens

Any other medication will be issued within 2 working days.

Prescription requests for under 16s

For children under the age of 16 medication can be ordered:

  • Online form via our website
  • Written clearly on paper with your child’s name, address and date of birth, then handed in to reception or posted through our letterbox

The turnaround time for issuing prescriptions is 2 working days.

Please do not order prescriptions for dependents using your own name/online account.

If your child has regular repeat medications it is most efficient to have them added to your account as a proxy. Please contact reception for information on how to do this.

From the age of 16 children can apply for their own SystmOnline account.

From the age of 13 children can download their own NHS app account to order medication.

HRT Prescriptions

HRT (hormone replacement therapy) medications include oestrogen, progesterone and testosterone.

NEW PRESCRIPTION

At Dolphin House when you first start HRT you will be issued with 3 months of medication. This is generally enough time to see if the medication works for you. After 3 months you MUST arrange a follow up consultation with the doctor who issued your HRT for a review so you can continue your HRT if this is appropriate.

This can be a telephone consultation unless the doctor has stated otherwise.

We appreciate there is currently a 2-3 week delay in getting a routine telephone appointment so please bear this in mind and call to arrange this in plenty of time before your HRT is due to run out.

You can also arrange a routine appointment through our online booking system. See here for more information (link to appointments page)

ONGOING PRESCRIPTIONS

Once you are settled on your HRT you will be issued 6 months of medication at a time.

This will then be added to your repeat prescription so you can order this once more (a total of 12 months of treatment) through your NHS app or SystmOnline account.

After this you will be unable to request your HRT directly and your account will state that you require a medication review.

ANNUAL REVIEW

It is best medical practice for everyone to have a HRT review annually to discuss any problems you may be having, changes to your health and to discuss the ongoing benefits and risks of HRT for you.

If you require an HRT annual review please click the following link to complete our HRT questionnaire through your SystmConnect account.

Once we have this information we will contact you regarding a telephone appointment with one of our nursing team.

If you are unable to access the questionnaire please contact our reception team for help 01920468777

Please bear in mind that due to demand it may take up to 4 weeks to arrange your annual review so please contact the surgery with plenty of time to spare before your medication runs out.

PREPAYMENT CERTIFICATE

The HRT pre-payment certificate is a bespoke certificate that provides women access to HRT at a reduced cost.

Instead of paying for monthly prescriptions, people can access their HRT by paying a one-off charge the equivalent of two single prescriptions, currently £18.70, for up to a 12-month supply of HRT.

For more information please click the link below:

Get a prescription prepayment certificate: If you’ve been prescribed hormone replacement therapy (HRT) – GOV.UK (www.gov.uk)

Contraception Prescriptions

NEW CONTRACEPTIVE PRESCRIPTIONS

If you are looking to start contraception or would like to change your contraception then please either

  1. Book a consultation online to discuss this with a GP
  2. Call to arrange an appointment with one of our specialist nurses

REPEAT CONTRACEPTIVE PRESCRIPTIONS

This section refers to contraceptive prescriptions such as the pill, patch, ring or Sayana press injection.

If you are currently taking a combined contraceptive pill please click here to

complete the following questionnaire using SystmConnect

Opiate Prescriptions

Opiate medication includes:

  • Co-codamol
  • Co-dydramol
  • Dihydrocodeine
  • Codeine
  • Zapain
  • Tramadol
  • Oramorph
  • Morphine (MST/shortec/longtec/zomorph)
  • Oxycodone
  • Oxycontin
  • Pain relief patches (buprenorphine, fentanyl)

Opiate medication has a serious risk of addiction, especially with long term use.

To prescribe your opiate medication safely we request that you complete a questionnaire prior to your prescription being issued. Please follow this link to SystemConnect and select the medication request tab.

If you have any concerns about your opiate medication please contact the surgery.

For more advice on addiction please read the following leaflet Opioid medicines and the risk of addiction – GOV.UK (www.gov.uk)

Medication Queries

Many queries regarding your medication can be answered by reviewing our medications A-Z page and we suggest reviewing these pages first.

If you still have an unanswered query regarding your medication we suggest:

  • Speaking to your local pharmacist
  • Contacting the surgery using SystmConnect
  • Calling the surgery on 01920 468777 to arrange a telephone call with one of our pharmacy team

If a doctor/nurse has started a new medication and has requested a review we recommend using the SystmConnect online portal to send them a message to let them know how you are getting on.

Local Pharmacies

In order for your prescriptions to be sent electronically you will need to nominate a local pharmacy. This can be done via your NHS app or by calling the reception team on 01920 468 777

Details of the pharmacies closest to the surgery can be found below.

Alternatively use the following link to find a pharmacy close to your address:

Find a pharmacy – NHS (www.nhs.uk)